Privacy Policy

Last Updated: January 2025
Organization: Christian Family Home (Charity No. 1211627)

1. Introduction

Christian Family Home ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, postal address)
• Information provided in contact forms or prayer requests
• Donation and payment information (processed securely through third-party payment processors)
• Volunteer application information
• Event registration details

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer service
• To process donations and issue receipts
• To send information about our programs, services, and events
• To coordinate volunteer activities
• To process prayer requests
• To improve our website and services
• To comply with legal obligations
• To fulfill our charitable objectives as registered with the Charity Commission

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our charitable activities (e.g., payment processors, email service providers)
• Legal Requirements: When required by law or to protect our rights and property
• With Your Consent: When you have given us explicit permission to share your information

All third-party service providers are required to maintain the confidentiality and security of your personal information.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality

You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we securely delete or anonymize it.

8. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to our processing of your personal information
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.